Answer: A, B, C
Photons are absorbed only if the energy equals a gap (10.2 eV for 1→2, 12.09 eV for 1→3) or exceeds 13.6 eV (ionisation). 11.0 eV matches no gap and is below 13.6 eV. 14.0 eV ionises the atom, leaving 14.0−13.6=0.4 eV as kinetic energy.