Answer: D
Above pKa2 both groups are deprotonated: at pH 12 (more than 2 units above 9.69) the amino group is −NHX2 and the carboxyl group is −COO−. The species is the anion, with net charge -1. The cation exists only below pH 2.34 and the zwitterion between 2.34 and 9.69.